Terms and Conditions of Use

All of the following information forms our terms & conditions which you are agreeing to when you place an order with us. Hopefully any questions you have will be answered below!

How to Order

It's easy to shop at Printable Heaven. Add the products you require to the shopping cart and proceed towards the checkout when you are ready by clicking on the green checkout button near the top right of the screen. Our minimum order is £2.50.

There are no additional charges for downloads. There will be a shipping charge for other products, although Printable Heaven Card-making DVDs are shipped free to customers in the UK.

If you have not ordered from this website before (launched January 2017), you will need to enter your details as a new customer. If you have ordered before then enter your email address and password to retrieve your details.

Please note that even though you may receive our newsletters via email, this doesn't necessarily mean that you have an account with us. We use two different systems for our orders and newsletters.

After setting up your details you can pay securely on our site by credit/debit/American Express card (processed by Stripe) or on PayPal's secure server where you will be able to process your payment. You do not need an account with Stripe or PayPal to be able to pay.

We only accept payment by debit/credit card or PayPal through this website and do not accept payment via any other means.

You can view your order history at any time by clicking on your name at the very top right of the screen, or clicking on 'Sign in' if you are not logged in. You will also receive a confirmation email from ourselves (as long as the correct email address was entered).

Postage and packing

We now only ship to the UK, plus Jersey & Guernsey.

There are no shipping fees for digital downloads.

Shipping is free to the UK for purchases of Printable Heaven Card-making DVDs.

Shipping charges for other products, including Craft Supplies, vary according to size and weight. Add products to your shopping cart and you will then be able to see the shipping charge by entering your shipping destination.

Free shipping applies to orders £60 and over sent to the UK. Excludes IM, HS and ZE postcodes - sorry, these cost us a lot more! 

Refunds Policy

Printable Heaven sells digital downloads and, in accordance with The Consumer Protection (Distance Selling) Regulations 2000, we will not refund on these purchases. In exceptional circumstances we may choose to provide a refund if we feel our service is not of a satisfactory standard. We will always try and help you if you have any difficulties. Refunds may occasionally be offered at our discretion.

DVDs can be returned for a full refund as long as the seal has not been removed. We cannot accept returns of DVDs if you have broken the seal.

Craft supplies can be returned in an unopened, unused and resalable condition for a refund within 14 days of the purchase date.  We cannot refund for packs that have been opened.  The cost of the return postage will be yours.  Please contact us before returning any item.

For faulty items, please contact us - do not return a faulty product without contacting us first.

We cannot guarantee the suitability of any of our products for a specific project therefore customers are asked to make a small order to test suitability before ordering a large quantity of any item.

Frequently Asked Questions

As most of the queries we receive relate to areas already covered in information on this page, please read the following before contacting us.

I'm having trouble getting your downloadable images - is something wrong with your website?

Most of our images are in PDF format and you will need to install a PDF reader, such as Adobe Reader, to be able to open our images. This is completely free and can be downloaded here. Another free PDF reader is FoxIt which can be downloaded here.

Some of our sets have quite a large file size and can take a while to download, so please be patient. We always use the most recent version of Adobe, so if you already have it installed and are still having problems, it may be that you need to update your software.

Do you have a minimum order charge?

Our minimum order is just £2.50.

I have just submitted my order online, can I add something to it?

I'm afraid not. When you submit your online order, you are processing your own payment transaction through Stripe or PayPal and your account is instantly charged. We do not have access to your account details so cannot increase the amount that has been paid. Please place an additional order.

Can you send me an invoice?

You can download an invoice from your order history.

Our contact information

Please make sure you have read our Frequently asked questions and other information on this page before contacting us as you may find your query is already answered.

Our address is:

Printable Heaven
115 Lancaster Way Business Park
Ely
CB6 3NX
United Kingdom

VAT Number: 469 4548 40

Email - As we are an Internet only retailer this is our preferred method of contact. If you have any questions about our products or your order, please click here or email us at support@printableheaven.com. We will then try and respond to your query as promptly as we can.

Acceptance of your order

Printable Heaven reserves the right to refuse any order submitted.

Payment processing is performed using Stripe or PayPal

Security is probably one of the most significant concerns when ordering over the internet. For this reason we use Stripe (credit/debit/American Express card) and PayPal for payment processing and have our own dedicated server to which only we have access. You do not need an account with Stripe or PayPal to be able to pay. Shopping through Stripe and PayPal is completely secure, probably more so than using a credit/debit card in a shop as the information submitted is encrypted using highly complicated logarithm combinations. Even we don't see credit/debit card numbers and they are not stored on our system. In our years of trading, we have not come across any case of our customers' card details being used fraudulently so please breathe easy and shop freely!

Click here to view the Stripe security statement.

Click here to visit PayPal's security centre.

Privacy policy

We are committed to protecting your privacy. Please see our full Privacy Policy here.

Environmental Policy

At Printable Heaven we take our responsibility to the environment seriously. We consciously try and limit waste and the unnecessary use of ‘new’ packaging materials.

When we send your orders to you we will always try and recycle an existing box that we may have received goods in. This might mean that you receive goods in a box from Amazon (Andy is always ordering stuff from them!) or from one of our suppliers. We inevitably still use a lot of new boxes and envelopes, but every little helps.

We also try and recycle anything we can to use as packing material within the box. This could include packing that has come in our deliveries, empty plastic bags that we’ve avoided throwing away, folded up cardboard or bubble wrap. When we have to, we use recycled brown paper for additional packing.

Anything that we can’t re-use will be collected for recycling where appropriate.

When you receive your order from us, please take a look and see what you can keep and re-use at a later date. Board backed envelopes and boxes can often be re-used!

Copyright of Card Projects

You are welcome to reproduce any of our cards for local sale or for personal use. Reproduction is limited to 100 of any design per year (ie. no mass production).

Reproductions should not be shown on any other website (including E-bay), whether for sale or not. If you wish to show a reproduction of one of our designs on an online card gallery (such as Docrafts), you must acknowledge www.printableheaven.com under the picture or you will be asked to remove it. You should not claim that any of our cards are your own design or enter them into competitions or online card galleries as such.

Our pictures of cards, products and step-by-step instructions from card ideas must not be reproduced on any other website (including E-bay).

Downloadables

All downloadable images, except where stated, are © Printable Heaven and have been designed and created by us. You are welcome to download and print them for use in your handmade cards for limited and local sale or for personal use.

You may not print any sheet, or have any sheet printed by a third party, and sell it in its entirety or reproduce any image on another website.

Downloadables - Terms of usage

All downloadables on this site are copyright Printable Heaven. Once you have purchased your downloadables, you are welcome to print them as many times as you like, cut up the pages and use them in your handmade cards or other handmade items for personal use or for sale, subject to a maximum of 100 cards or items of any one design per year (no mass production).

If you wish to show cards made using our downloadables on online card galleries or in magazines, you must acknowledge Printable Heaven using words such as 'Printed graphics courtesy of www.printableheaven.com'.

You are not permitted to pass on our downloadables to others via electronic means. You may not print our graphics on paper or card to sell or give to others. You may not reproduce our graphics on CD or disk to sell to others. You may not host our files for access or download from any other site. You may not alter the files in any way.

If you see any of our downloadables being sold on eBay or any other auction site, or see what you think may be unauthorised use, please report it to us immediately with the details and we will be extremely grateful.