FAQ

How do I access my digital downloads?

If you have purchased digital downloads, you will receive an email with a download link to access your content. If the email or downloaded file is deleted, don't worry; you can access a library of your digital products by navigating to the bottom of the website's homepage, and clicking on the large purple button that says "My Digital Content". Each purchase permits ten downloads. Please be aware that the "My Digital Content" button only appears to account holders who have previously purchased digital products.

What is your contact info?

Our address is:

Printable Heaven,
115 Lancaster Way Business Park
Ely
CB6 3NX
United Kingdom

We are primarily contactable via our email address, support@printableheaven.com

You can also submit a message to our support team by navigating to "Contact us" at the bottom of the webpage.

What are my options for shipping and delivery?

We offer both home delivery and free pickup. For home delivery, we offer Royal Mail standard delivery and DPD next-day delivery. Pickup is typically available 2-4 days after an order is placed. You will receive an email to inform you that your order is ready for pickup.

How can I view my order history?

If you had an account on our old website, it is unfortunately not possible to view your full order and transaction history. All orders made through our new Printable Heaven site can be viewed within your account; simply navigate to your account page using the icon in the top right hand corner.

How do I create an account?

You can create an account by clicking the "person" icon in the top right corner. This will bring up a "Sign In" page. Underneath "Sign In" will be a link that says "Create Account". Click on this and enter your first and last names, your email, and create a password.

How do I reset my password?

You can reset your password by navigating to the login page in the top right hand corner and clicking "Forgot your password?". From there, simply enter your email address and click "Submit", and Shopify will send you a link to your email to reset your password. If you haven't received a password reset email, please make sure that you have entered your email address correctly, and that you check your spam folder.