Terms & Conditions of Use
Postage and Packing
We now only ship to the UK, plus Jersey & Guernsey.
There are no shipping fees for digital downloads.
Shipping charges for other products, including Craft Supplies, vary according to size and weight. Add products to your shopping cart and you will then be able to see the shipping charge by entering your shipping destination.
Refunds Policy
Printable Heaven sells digital downloads and, in accordance with The Consumer Protection (Distance Selling) Regulations 2000, we will not refund on these purchases. In exceptional circumstances we may choose to provide a refund if we feel our service is not of a satisfactory standard. We will always try and help you if you have any difficulties. Refunds may occasionally be offered at our discretion.
Craft supplies can be returned in an unopened, unused and resalable condition for a refund within 14 days of the purchase date. We cannot refund for packs that have been opened. The cost of the return postage will be yours. Please contact us before returning any item.
For faulty items, please contact us - do not return a faulty product without contacting us first.
We cannot guarantee the suitability of any of our products for a specific project therefore customers are asked to make a small order to test suitability before ordering a large quantity of any item.
Contact Information
Please make sure you have read our FAQ section and other information on this page before contacting us as you may find your query is already answered.
Our address is:
Printable Heaven
115 Lancaster Way Business Park
Ely
CB6 3NX
United Kingdom
VAT Number: 469 4548 40
Printable Heaven is a division of Richard Designs Limited, registered in England and Wales (No. 6179288).
Email - support@printableheaven.com. We will try and respond to your query as promptly as we can. We also have a contact form on our website that you can use to quickly send us an email, and a live chat feature that is in operation Monday-Friday from 9-5pm.
Acceptance of Your Order
Printable Heaven reserves the right to refuse any order submitted.
Payment Processing is Performed Using Stripe or PayPal
Security is probably one of the most significant concerns when ordering over the internet. For this reason we use Shopify (credit/debit card) and PayPal for payment processing. You do not need an account with Shopify or PayPal to be able to pay. Shopping through Shopify and PayPal is completely secure, probably more so than using a credit/debit card in a shop as the information submitted is encrypted using highly complicated logarithm combinations. We don't see credit/debit card numbers and they are not stored on our systems. In our years of trading, we have not come across any case of our customers' card details being used fraudulently so please breathe easy and shop freely!
Click to here view the Shopify security statement.
Click here to visit PayPal's security centre.
Both providers are PCI compliant.
Privacy Policy
We are committed to protecting your privacy. Please see our full Privacy Policy here.
Downloadables
All downloadable images, except where stated, are © Printable Heaven and have been designed and created by us. You are welcome to download and print them for use in your handmade cards for limited and local sale or for personal use.
You may not print any sheet, or have any sheet printed by a third party, and sell it in its entirety or reproduce any image on another website.
Downloadables - Terms of Usage
All downloadables on this site are copyright Printable Heaven. Once you have purchased your downloadables, you are welcome to print them as many times as you like, cut up the pages and use them in your handmade cards or other handmade items for personal use or for sale, subject to a maximum of 100 cards or items of any one design per year (no mass production).
If you wish to show cards made using our downloadables on online card galleries or in magazines, you must acknowledge Printable Heaven using words such as 'Printed graphics courtesy of www.printableheaven.com'.
You are not permitted to pass on our downloadables to others via electronic means. You may not print our graphics on paper or card to sell or give to others. You may not reproduce our graphics on CD or disk to sell to others. You may not host our files for access or download from any other site. You may not alter the files in any way.
If you see any of our downloadables being sold on eBay or any other auction site, or see what you think may be unauthorised use, please report it to us immediately with the details and we will be extremely grateful.